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Company Policies
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Pricing & Lead Times
Please fax or email any pricing and lead time requests. We will respond quickly with any requests for standard items. Custom items may take longer to price but we should respond within 1-2 business days.
Ordering Your Products
Please fax or email all Purchase Orders. Please include your name, address and contact information on your P.O. as well as an authorized signature. We do not accept orders by phone.
Back Orders
If your invoice shows that items are on back order, we will ship upon receipt of merchandise, typically within 10-14 days. Please specify if you prefer partial shipment.
New Accounts
When opening new accounts you must submit your tax resale number, three trade references and your commercial bank name and address. Your P.O. can be pre-faxed prior to approval.
Terms
All payments should be made prior to shipment unless credit has been established.
Discounts
Contact York Street Studio for display boards and discount information for retail and interior designers.
Credit Cards
Visa, Master Card and American Express accepted.
Returned Checks
There is a $25 service charge for any returned check. Checks will no longer be honored once a check has been returned.
Wire Transfer
All payments made to us for foreign shipments must be paid in US currency. Foreign or domestic wire transfer fees are $35.00 per order.
Prices
Prices are subject to change without notice. Please be sure you are using the current price list.
Shipping and Handling
Please specify your shipping preference on your order. Shipping and handling prices are not included.
Shipments
Orders must be inspected upon receipt. All shipments leave York Street Studio in perfect condition. If claims related to damage are not submitted within five (5) days of receipt of goods, we are not able to seek redress with freight companies. Please follow these steps when receiving shipments:
1. Open carton upon delivery. All items must be checked for shortage and damage.
2. Notify York Street Studio within 5 days of merchandise receipt.
3. Save box, packing materials, and damaged merchandise.
We will not process your claim unless these steps are followed.
Damaged Shipments
Do not refuse to accept shipments which show evidence of damage. When such a shipment is refused and returned to us unnecessary shipping expense are incurred which must be deducted from any credit issued. Notification of claim must be received in writing within 10 days.
Returns
Returns are accepted within 30 days of purchase. There is a 20% re-stocking charge. Please make sure that all items are properly packaged as we cannot accept damaged goods for return. All returns received in good condition will be accepted for store credit only. Please include your original order number and return authorization number with all returns. We do not accept returns of custom items.
Return Authorization
Return Authorization numbers are required for any return. You must call within 30 days of receipt to receive an RA number. Please have your invoice or packing slip available when you call.
Company Headquarters
Our headquarters are located at 661 Washington Road, Woodbury, CT 06798 and is open Monday through Friday 9AM-5 PM.
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